Privacy Policy

sega4d ("we", "us", "our") is committed to protecting the privacy and personal data of every member who registers on and uses our online betting and casino platform at https://sega4d.cam. This Privacy Policy is issued in accordance with internationally recognized data protection principles and applies to all personal information we collect from members based in Indonesia and all other jurisdictions in which sega4d operates.

This Privacy Policy should be read alongside our Terms & Conditions, which set out the broader rules governing your use of sega4d, and our Responsible Gaming Policy. By registering an account on sega4d, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein.

If you have any questions about this Privacy Policy or about how sega4d handles your personal data, please contact our Data Protection team using the details provided in Section 16 below.

In this Privacy Policy, the following terms carry the meanings defined below:

sega4d collects only the personal data that is necessary to provide you with our services, comply with our legal obligations, and maintain the security and integrity of the platform. The categories of personal data we collect are as follows:

• Identity Data: Full legal name, date of birth, gender, and scanned copies of government-issued identification documents (e.g., Indonesian National Identity Card / KTP, passport, driver's license / SIM) collected during the KYC process.
• Contact Data: Email address, mobile phone number, and residential address in Indonesia (including city — e.g., Jakarta, Surabaya, Bandung, Bali, Medan, Yogyakarta).
• Financial Data: Bank account details (bank name — e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata — and account number), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal records, and account balance information.
• Account & Gameplay Data: Username, login credentials (password stored in hashed form only — we never see or store your plain-text password), wagering history, game participation records, bonus usage, session durations, and responsible gaming tool settings.
• Technical Data: IP address, browser type and version, device type and operating system, screen resolution, referral URL, and cookie identifiers.
• Communications Data: Records of customer support interactions via live chat, email, and WhatsApp — including the content of messages and any attachments you share with our support team.
• Marketing Preference Data: Your opt-in or opt-out status for promotional emails, SMS notifications, and WhatsApp marketing messages.

sega4d collects personal data through the following channels:

• Direct Interactions: Information you voluntarily provide when registering an account, completing the KYC verification process, placing a wager, contacting customer support, or communicating with us through any channel.
• Automated Technologies: Technical data and usage information collected automatically as you interact with the platform, through the use of cookies, server logs, and similar tracking technologies. This helps us understand how members use sega4d and allows us to improve functionality and user experience.
• Payment Processors: Transaction status, confirmation numbers, and payment-method metadata received from our payment partners (banking institutions and e-wallet providers) when you make a deposit or request a withdrawal.
• Identity Verification Vendors: Verification results, document authenticity checks, and risk-score outputs generated by our accredited KYC providers during the account verification process.
• Publicly Available Sources: Limited information from publicly accessible registries when required to confirm the accuracy of data you have provided or to comply with our legal obligations.

sega4d processes your personal data exclusively for the following legitimate purposes:

• Account Creation & Management: To create and maintain your sega4d account, verify your identity and age (21+), and manage your membership profile.
• Transaction Processing: To process deposits, handle withdrawal requests, and maintain accurate records of all financial transactions made in Indonesian Rupiah (IDR).
• KYC & Compliance: To satisfy anti-money laundering (AML) and counter-terrorist financing (CTF) obligations under applicable international regulations, and to prevent fraud and unauthorized activity.
• Gameplay & Wagering: To accept your wagers, determine the outcome of bets, settle winnings, and maintain a complete and accurate record of your gaming activity.
• Responsible Gaming: To support your use of responsible gaming tools — including deposit limits, self-exclusion, and cool-off periods — and to identify patterns of behavior that may indicate problem gambling.
• Customer Support: To respond to your enquiries, resolve complaints and disputes, and provide assistance through live chat, email, and WhatsApp.
• Communications: To send you service-related notifications, security alerts, and — where you have opted in — promotional and marketing communications about sega4d events and offers.
• Platform Improvement: To analyze aggregated, non-identifiable usage patterns in order to improve platform features, performance, and user experience.
• Legal & Regulatory Compliance: To comply with applicable legal obligations, respond to lawful requests from competent authorities, and enforce our Terms & Conditions.

Where applicable data protection law requires a legal basis for the collection and processing of personal data, sega4d relies on one or more of the following grounds:

• Performance of a Contract: Processing is necessary for the performance of the agreement between you and sega4d, as set out in our Terms & Conditions — including registering your account, processing deposits and withdrawals, and settling wagers.
• Legal Obligation: Processing is necessary to comply with our legal and regulatory obligations, including anti-money laundering requirements and KYC verification duties.
• Legitimate Interest: Processing is necessary for the legitimate interests of sega4d — including fraud prevention, platform security, responsible gaming enforcement, and service improvement — provided that these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing of your personal data for marketing and promotional communications is based on your explicit, freely given consent. You may withdraw this consent at any time by updating your communication preferences in your account settings.

sega4d does not sell, rent, or trade your personal data to any third party for marketing purposes. We share your personal data only with the following categories of recipients, and only to the extent strictly necessary:

• Payment Service Providers: Licensed banking institutions and e-wallet providers (such as BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) that process your deposits and withdrawals. We share only the information required to complete the transaction.
• KYC & Identity Verification Vendors: Accredited verification providers that assist us in validating your identity documents and age.
• Game Software Providers: Licensed game studios and live casino operators (such as Evolution Gaming, Pragmatic Play, and other certified providers) with whom we work — where sharing is necessary to facilitate your gameplay.
• Fraud & Risk Management Partners: Specialized vendors that help us detect and prevent fraudulent activity, collusion, and abuse of the platform.
• Legal, Regulatory & Auditing Bodies: Competent authorities, regulators, law enforcement agencies, and accredited auditors, where required by law or where necessary to protect the lawful rights and interests of sega4d and its members.
• Professional Advisers: External legal counsel, accountants, and auditors acting in an advisory capacity.

In all cases, our data processors are bound by contractual obligations to protect your personal data, to process it only on our documented instructions, and to implement appropriate technical and organizational security measures.

sega4d retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, and no longer than required by applicable law. Our retention practices are as follows:

• Active Member Accounts: Your personal data is retained for as long as your account remains active.
• Closed Accounts: After your account is closed, we retain your financial and KYC records for a period of at least 5 years in order to fulfill our anti-money laundering and tax-related legal obligations.
• Transaction Records: Deposit, withdrawal, and wager records are retained in accordance with the statutory retention periods applicable to licensed gambling operators.
• Support Communications: Customer support correspondence is retained for a period of 12 months after the relevant issue is resolved, after which it is securely deleted.
• Marketing Preferences: Your marketing consent or opt-out status is retained for as long as legally required to ensure we honor your communication preferences.

Once the applicable retention period has expired, your personal data is securely deleted or anonymized such that it can no longer be used to identify you individually.

sega4d employs a comprehensive suite of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or destruction. These measures include:

• 256-bit SSL Encryption: All data transmitted between your browser and the sega4d platform is encrypted using industry-standard 256-bit SSL/TLS technology.
• Encrypted at Rest: Sensitive data stored in our databases is additionally encrypted at rest, so that even in the event of a breach the data remains unreadable.
• Access Control: Access to personal data is restricted to authorized personnel on a strict need-to-know basis, protected by role-based access controls and multi-factor authentication.
• Password Hashing: Member passwords are stored only in salted, hashed form. sega4d never stores or has access to your plain-text password.
• Monitoring & Auditing: Continuous monitoring of systems for suspicious activity, automated fraud-detection systems, and regular independent security audits.
• Data Segregation: Player funds are held in segregated accounts, separate from operational company funds, to protect member balances.
• Incident Response: A documented incident-response procedure that ensures any suspected data breach is contained, investigated, and reported to relevant authorities and affected members without undue delay, where legally required.

sega4d uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and understand how you use the platform. We use the following categories of cookies:

• Essential Cookies: Required for the core operation of the platform — including session management, login authentication, and security functions. These cookies cannot be disabled without affecting your ability to use sega4d.
• Preference Cookies: Remember your language preferences, display settings, and responsible-gaming tool preferences across visits.
• Analytics Cookies: Collect aggregated, anonymized data on how members use sega4d — which pages are visited, how long sessions last, and which features are most popular. This data helps us improve functionality.
• Functional Cookies: Support the delivery of personalized platform features and enable certain interactive elements of the site.

You may manage or disable cookies at any time through your browser settings. Disabling essential cookies will prevent you from accessing the full functionality of the sega4d platform. sega4d does not use cookies to collect sensitive personal data or to track your activity on third-party websites.

Subject to applicable law, you hold the following rights in relation to your personal data held by sega4d:

To exercise any of these rights, please contact sega4d's Data Protection team at [email protected] or via live chat within your account dashboard. We will respond to all verified requests within 30 calendar days (WIB).

sega4d is strictly an 18+... rather, an 21+ platform. Accessing sega4d is limited to individuals aged 21 and over. We do not knowingly collect, process, or store personal data of any person under the age of 21.

If you believe that a person under 21 years of age has registered an account on sega4d or provided personal data to us, please contact our support team immediately at [email protected]. We will investigate the matter and, where confirmed, will promptly close the relevant account and delete all associated personal data from our systems.

sega4d operates on a global technological infrastructure. As such, your personal data may be transferred to — and processed in — countries other than Indonesia. These jurisdictions may have different data protection laws than those applicable in your region.

Where your personal data is transferred internationally, sega4d ensures that appropriate safeguards are in place, including:

• Processing only with entities that have been verified to meet applicable data protection standards;
• Contractual agreements incorporating recognized data-protection clauses and safeguards;
• Encryption of data in transit between sega4d's international infrastructure and your location;
• Transfer of data only to the extent strictly necessary for the provision of sega4d services or compliance with legal obligations.

Your personal data may be accessed by sega4d's support and compliance teams who are based in various regions, always acting under obligations of confidentiality and data protection.

The sega4d platform may contain links to, or integrations with, third-party services — including payment providers, game studios, and social platforms. sega4d does not control the privacy practices of these third parties and is not responsible for the content or data handling of any external service.

We encourage all members to review the privacy policies of any third-party service they access through sega4d before using it. sega4d's Privacy Policy applies exclusively to personal data collected and processed directly by sega4d.

sega4d reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data-processing practices, platform features, or applicable legal and regulatory requirements. The most current version of this Privacy Policy will always be available at https://sega4d.cam/privacy-policy.

Where a material change is made to this Privacy Policy, sega4d will notify active members via the email address registered to their account at least 7 days prior to the change taking effect. Your continued use of the sega4d platform after the effective date of any revised Privacy Policy constitutes your acceptance of those revisions.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact sega4d's Data Protection team through any of the following channels. All support is available 24/7 (WIB):

• Live Chat: Available directly within your sega4d account dashboard — the fastest channel for resolving data-related enquiries.
• WhatsApp: Available via the contact number displayed within your account dashboard.
• Email: [email protected] — typical response within 4 hours during peak hours, or up to 24 hours during high-volume periods.

When contacting us regarding a data-protection matter, please include your account username, the specific request or concern, and any relevant reference number so that our team can assist you as efficiently as possible. We will respond to all verified data-protection requests within 30 calendar days (WIB) as required by applicable data-protection frameworks.